Because every Tapyzon card is made to your design and NFC payload, we cannot accept change-of-mind returns once production has started. If something is genuinely wrong with your order, we fix it — free of charge.
1. What Is Covered
- Manufacturing defects — the NFC chip does not read, the card is misprinted, delaminated or physically flawed when it arrives.
- Wrong item — you received a different edition, design or quantity than what your order ID confirms.
- Transit damage — the card arrived bent, scratched, cracked or with a damaged package.
2. What Is Not Covered
- Change of mind after production has begun (cards are made to order).
- Damage caused by bending, liquids, magnets, heat, misuse or attempted disassembly.
- A digital profile that was edited incorrectly by you after delivery.
- Delays caused by couriers outside our control (we will still help you chase them).
3. How to Make a Claim
- Contact us within 7 days of delivery at info.tapyzon@gmail.com or WhatsApp +880 1704 417231.
- Include your order ID (for example TZ-1A2B3C4D) and a photo or short video showing the problem.
- Wait for your RMA confirmation — we reply with return instructions, usually within 1 working day.
- Ship or hand over the card using the method we give you. Return shipping is on us when the claim is approved.
4. What You Get
- Repair where that fully solves the problem (for example re-writing a miswritten NFC payload).
- Replacement of the affected card, produced and shipped on priority.
- Refund if neither repair nor replacement is possible or acceptable — issued to your original payment method or bKash/Nagad number within 7 working days of approval.
Approved claims never cost you anything: we cover the return and re-delivery courier charges.
5. Exchanges
If your card arrived with the wrong design or edition from our side, we exchange it at no cost. If you have simply changed your mind about a design after delivery, we can produce a new card at a discounted repeat rate — ask us for a quote.
6. Your Rights
This policy applies alongside any non-waivable rights you have under applicable consumer law in Bangladesh.
7. Contact Us
- Email: info.tapyzon@gmail.com
- Phone / WhatsApp: +880 1704 417231
- Facebook: facebook.com/tapyzon
Returns FAQ
Can I return my card if I changed my mind?
No — cards are made to your design, so change-of-mind returns are not accepted once production has started. Please check your design and contact details carefully before approving production.
What does the return policy cover?
Manufacturing defects (chip does not read, misprint, delamination), wrong item or edition, and transit damage. Report it within 7 days of delivery with your order ID and a photo or short video.
What do I get if a claim is approved?
Repair where that solves the problem, a priority replacement, or a refund to your original payment method or bKash/Nagad number within 7 working days. Approved claims are free — we cover return and re-delivery courier charges.